• Receptionist / Service Coordinator, Thomaston Meadows

    Job Locations US-OH-Amelia
    Job Post Information* : Posted Date 2 days ago(11/16/2018 11:06 AM)
    # of Openings
    Typical Work Shift/Schedule
    First/Day Shift
    Typical Days of the Week
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  • Overview

    Join an organization voted a top place to work in Cincinnati for the past nine years! At Episcopal Retirement Services (ERS), you can enjoy what you do and be proud of your work every day.


    We our currently seeking a Receptionist / Service Coordinator for our Thomaston Meadows community located in Amelia, Ohio. The primary purpose of this position is to answer and direct telephone calls, greet guests and to perform clerical duties in accordance with established procedures and as directed by the Community Manager, including initiating the recertification process as required by HUD as well as coordinate social services for residents in accordance with ERS’s policies and procedures, and federal, state, and local standards, to assure that the physical, emotional and social needs of the residents are met so that they can continue living independently and age in place for as long as possible.


    Affordable Living at ERS: Our philosophy of care guides us to maintain every person’s dignity, and provide the same standard of excellence in care to every resident. Our Affordable Living communities are wonderful places for older adults to live and flourish in safe, friendly neighborhood communities. Residents enjoy amenities and services found in few retirement communities for people with low-incomes such as transportation, gardening areas, complimentary laundry facilities, and chaplain services. The older adults who live in our Affordable Living communities are given the opportunity to live and flourish in a friendly, loving environment.


    • Creates and maintains an atmosphere of warmth, welcome and positive emphasis. Ensures guests/visitors abide by existing rules and reports suspicious persons/information to the Community Manager.
    • Answers telephone; determines nature of call and directs caller to appropriate individual or department. Receives inquiries from staff, residents and guests and releases information in accordance with established policies and procedures.
    • Takes an active role as part of the Community team, helping with all administrative tasks when necessary. These may include, but are not limited to, filing, copying, mailings, composing and typing confidential/medical material, formatting/ revising existing documents using the computer, compiling and maintaining the monthly calendar and physician/activity sign up sheets, and assisting in the development, administration and coordination of department policies and procedures.
    • Participates in resident/family council meetings as requested and provides support services to such councils.
    • Serves on various committees as directed.
    • Assists residents as requested/needed; provides door/mailbox keys, etc.
    • Provides general service management which includes intake, ongoing assessment, education (services available and application procedures) and referral to service providers in the general community. Ensures all residents requiring assistance are referred to the appropriate agencies which provide the needed services. These social services may include Meals on Wheels, Home Health Agencies, Counseling Services, Preventative Health Screenings, and other services.
    • Acts as a liaison with residents, family members, social agencies, and other ERS staff as appropriate, concerning resident needs and/or concerns.
    • Is responsible for maintaining adequate case files on all residents requiring social support services. Completes and submits reports or other supportive documentation.
    • Assist the residents in building informal support networks with other residents, family and friends.
    • Arranges and coordinates for various speakers and service providers to come to the community on a regular basis to promote health, wellness, and benefits as appropriate as well as other issues of interest and/or need to the residents. Assesses residents’ participation in, and satisfaction with programs, interest in new programs and barriers to greater participation.
    • Encourages residents to volunteer and participate in activities.
    • Completes and submits incident reports within the required timeframe.
    • Tracks and reports various metrics and information (e.g., hospitalizations, emergency response sheets, and others).


    • Must possess, as a minimum, a high school diploma or equivalent

    • Prior customer service or clerical experience preferred

    • Occupancy certification skills and experience preferred

    • Experience in or familiarity with social services preferred

    • Must possess excellent grammar and communication skills

    • Must have strong computer skills

    • Must be able to read, write and communicate effectively in the English language

    ERS is committed to providing equal opportunity for employment and advancement to all  team members and potential team members.  There will be no discrimination in employment practices because of race, color, religion, sex, national origin, ancestry, age, sexual orientation, physical or mental disability (except where reasonable accommodation would not enable the disabled person to adequately perform the essential functions of the position) , military status, genetic information, or any other characteristic protected by applicable law.  



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