• Social Services Coordinator

    Job Locations US-OH-Wilmington
    Job Post Information* : Posted Date 2 days ago(7/17/2018 4:22 PM)
    # of Openings
    Social Services
    Typical Work Shift/Schedule
    First/Day Shift
    Typical Days of the Week
    Typical Number of Hours Each Week
    Work Hours
  • Overview

    Join an organization voted a top place to work in Cincinnati for the past nine years!   At Episcopal Retirement Services (ERS), you can enjoy what you do and be proud of your work every day. 


    An exciting position exists for a compassionate and enthusiastic Social Service Coordinator to advocate for our older adult residents. The ideal candidate will have the ability to provide outstanding customer service, show patience, and be able to handle conflict.  In this role, the selected individual will coordinate social services for residents to ensure that their physical, emotional, and social needs are fulfilled.  


    Affordable Living at ERS:  Our philosophy of care guides us to maintain every person’s dignity, and provide the same standard of excellence in care to every resident.  Our Affordable Living communities are wonderful places for older adults to live and flourish in safe, friendly neighborhood communities. Residents enjoy amenities and services found in few retirement communities for people with low-incomes such as transportation, gardening areas, complimentary laundry facilities, and chaplain services.  The older adults who live in our Affordable Living communities are given the opportunity to live and flourish in a friendly, loving environment.


    •Provides general service management which includes intake, education (services available and application procedures) and referral to service providers in the general community.

    •Ensures all residents requiring assistance are referred to the appropriate agencies which provide the needed services.

    •Acts as a liaison with residents, family members, social agencies, and other ERS staff as appropriate, concerning resident needs and/or concerns.

    •Is responsible for maintaining adequate case files on all residents requiring social support services.  Completes and submits reports or other supportive documentation as requested or required.

    •Assesses residents’ needs for services and assists residents/families to resolve social and environmental problems.

    •Provides information and refers to internal or community resources as needed. These social services may include Meals on Wheels, health aides, homemakers, counseling preventative health screening, and other needed services. Responsible for providing each resident with an assessment shortly after his or her time of move-in and at least annually thereafter.

    •Assesses the health status of residents using various assessment tools and maintains a database of this information.  Responsible for reassessing on a regular basis as directed. 

    •Coaches residents on techniques that will allow them to better self-manage their health conditions.

    •Informs residents about and helps them obtain benefits for which they are eligible.

    •Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual.  Manages the provision of supportive services where appropriate.

    •Serves as liaison to community agencies, networks with community providers and seeks out new services available to the residents.

    •Assist the residents in building informal support networks with other residents, family and friends.

    •Conducts research on a regular basis.  Analyze the types, frequency and other characteristics of services that residents use, need and want.  Reports this information to the appropriate management staff members as requested.

    •Arranges and coordinates for various speakers and service providers to come to the community on a regular basis to promote health, wellness, and benfits as appropriate as well as other issues of interest and/or need to the residents. Assesses residents’ participation in, and satisfaction with programs, interest in new programs and barriers to greater participation.

    •Tracks and reports various metrics and information.

    •Maintains a resource directory.


    •Licensed Social Worker in the state of Ohio or experience in similar role preferred
    •Must be able to read, write, and communicate effectively the English language
    •Must possess the ability to make independent decisions when circumstances warrant such action
    •Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public
    •Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to communicate with residents based on what ever maturity level in which they are currently functioning
    •Must possess leadership ability and the willingness to work harmoniously with other personnel
    •Must be able to cope with the mental and emotional stress of the position
    •Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met
    •Must not pose a direct threat to the health or safety of other individuals in the workplace
    •Must be able to maintain regular attendance
    •Able to push, pull, move, and/or lift a minimum of 25 lbs on a regular basis and 50 lbs occasionally


    ERS is committed to providing equal opportunity for employment and advancement to all  team members and potential team members.  There will be no discrimination in employment practices because of race, color, religion, sex, national origin, ancestry, age, sexual orientation, physical or mental disability (except where reasonable accommodation would not enable the disabled person to adequately perform the essential functions of the position) , military status, genetic information, or any other characteristic protected by applicable law.  



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