Receptionist / Support Services Assistant

Job Locations US-OH-Cincinnati
Job Post Information* : Posted Date 4 days ago(2/16/2018 9:39 AM)
# of Openings
Typical Work Shift/Schedule
Second/Evening Shift
Typical Days of the Week
Monday - Friday
Typical Number of Hours Each Week
Work Hours
1p - 5p Mon, Tues, Thurs, and Fri; 8:30a - 5p Wed


Join an organization voted a top place to work by its employees for the past eight years!  At Episcopal Retirement Services (ERS), you can enjoy what you do and be proud of your work every day.


Episcopal Retirement Services offers more than just retirement communities. We have a long, successful track record providing a wide range of services for older adults and their families. All of these services support our mission to enrich the lives of older adults in a person-centered, innovative, and spiritually based way. Our resident and staff satisfaction scores are high, our staff turnover is among the lowest in the country, and the Medicare ratings for our care centers are consistently among the best in the industry. On top of that we have earned the “Top Workplace” award and “Best retirement community on the East side” poll. All of this doesn’t just happen by chance and we are proud that we count ourselves among the “best of the best” in all that we do.


We are currently seeking an individual as a Receptionist / Support Services Assistant to provide general reception and hospitality services for the Support Services office including but not limited to welcoming guests, answering and directing telephone calls, providing food and refreshments for meetings, daily clean up, and to perform administrative duties at the ERS Support Services office in accordance with established procedures and as directed by the Executive Assistant who reports directly to the President and CEO.


  • Creates and maintains an atmosphere of warmth, welcome and positive emphasis.
  • Answers multi-line telephone; determines nature of call and directs caller to appropriate individual or department.
  • Receives inquiries from staff, residents and guests and releases information in accordance with established policies and procedures.
  • Independently completes projects/tasks as assigned.
  • Takes an active role helping with administrative tasks including filing, copying, mailings, composing and typing confidential material, formatting/ revising existing documents using the computer.
  • Assists residents as requested/needed. Understands the dynamics of the residents’ needs with the business office.
  • Operates copier, postage machine, fax machine, laminating machine and paper shredder. Maintains and reports equipment malfunctions to supervisor or places service call as required. Ability to order office supplies on-line.


  • Must possess, as a minimum, a high school diploma or equivalent.
  • Prior customer service or administrative experience preferred.
  • Must be able to demonstrate professionalism as a member of the office of the President and CEO.
  • Must possess excellent business grammar and communication skills.
  • Must have knowledge of business writing, Microsoft office and internet.
  • Must be able to read, write and understand the English language and speak it in an understandable manner.
  • Must be able to lift up to 25 lbs on a regular basis and up to 50 lbs. occasionally.


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